Terms and Conditions

 

Cove Valley – Terms & Conditions

General

This is a legally binding contract between the property owner, Cove Valley Limited (“we”, “us”) and the holidaymaker (“you”).

The holidaymaker is the person who makes the booking and is responsible for ensuring all members of their party accept and adhere to these Terms & Conditions.

These terms apply to all properties at Cove Down Farm, Cove, Tiverton, Devon, EX16 7RU, United Kingdom.

Acceptance of Terms

By making a booking with Cove Valley, you confirm that:

  • You have read and understood these Terms & Conditions

  • You agree to be bound by them

  • You accept responsibility for all members of your party

This includes all guidance relating to safety, use of facilities, and the natural environment.

Bookings

Bookings are accepted from persons aged 21 and over. We reserve the right to refuse a booking without giving reason.

You will receive a confirmation email after booking. Please check details carefully and notify us of any errors within 7 days or before arrival.

Payments

A 30% deposit is required for bookings more than 35 days in advance. Bookings within 35 days must be paid in full.

The remaining balance is due 35 days before arrival. Failure to pay may result in cancellation and loss of deposit.

Cancellation by the Holidaymaker

  • More than 5 weeks: full refund or credit note

  • 5 weeks to 14 days: 70% refund

  • 14 days or less: no refund unless dates are rebooked

We recommend travel insurance.

Date Changes

Date changes may be offered at our discretion if requested more than 4 weeks prior to arrival.

Cancellation by Cove Valley

If we must cancel your booking, we will attempt to offer alternative accommodation or provide a full refund. No additional compensation will be paid.

Force Majeure

We are not liable for events beyond our control including extreme weather, natural disasters, pandemics, or similar events.

Occupancy

Maximum occupancy is 2 adults, plus either one infant (under 1) or one child (aged 7+).

Only those named on the booking may stay.

Children

Cove Valley is a natural, rural environment and is not designed to be child-proof. The site includes uneven ground, fire, hot surfaces, water, and animals.

We do not usually accommodate children aged 1–7.

Where children are present:

  • They must be supervised at all times

  • Guests accept full responsibility for their safety

  • Extra care must be taken around fire, heat, and elevated areas

Pets

Pets are not permitted.

Arrival & Departure

Check-in from 15:30
Check-out by 10:30

Use of Facilities & Safety

General

Guests agree to use all facilities, including the sauna, wood-fired bath, fire pits, and surrounding environment, responsibly and at their own risk.

All safety guidance provided via email, signage, and in the cabin must be followed.

Wood-Fired Bath

  • Operates at high temperatures and involves fire

  • Water level and temperature must be checked before lighting or entering

  • The fire must never be left unattended

  • Only materials provided may be used

  • Children must be supervised at all times

Sauna

  • Operates at high temperatures with live-fire heating

  • Sessions should be limited to 15–20 minutes

  • Guests must stay hydrated and exit if unwell

  • Must not be used under the influence of alcohol or with unsafe medical conditions

  • Children must be supervised

Fire & Outdoor Living

  • Fires must be used responsibly and never left unattended

  • Fireworks and sky lanterns are not permitted

Environment & Animals

Guests must respect the natural setting:

  • Do not approach or feed animals

  • Follow countryside code principles

  • Leave no trace

Acknowledgement & Responsibility

By staying at Cove Valley and using any facilities, you acknowledge that:

  • These activities involve inherent risks

  • You have read and understood the guidance provided

  • You agree to use all facilities responsibly

  • You accept responsibility for your own safety and that of your party, including children

  • You understand that failure to follow guidance may result in injury or damage for which you are responsible

Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence.

Guests are responsible for their own safety and for following all guidance provided.

We are not responsible for loss or damage to personal belongings.

Damages & Cleaning

We reserve the right to charge for damage, misuse, or excessive cleaning.

Behaviour & Site Rules

  • Quiet hours after 9pm (no noise after 11pm)

  • No amplified music

  • Respect other guests and the environment

We may terminate a stay without refund if behaviour is unacceptable.

Smoking

No smoking inside cabins. £400 fee applies for breaches.

Complaints

Issues must be reported immediately during your stay.

Privacy

Guest data is handled in accordance with data protection laws.

Law

These Terms are governed by English law.